Refunds and Returns Policy for Maravilha Zeauty
Effective Date: 12.10.2024
At Maravilha Zeauty, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy explains how you can return products, the conditions for returns, and how refunds are processed. Our goal is to make the process easy, fair, and transparent for both you and our business.
1. Eligibility for Returns
You can return most products purchased from Maravilha Zeauty within 14 days of receiving your order, provided the following conditions are met:
- The product must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when you received it.
- Proof of purchase (such as an order confirmation or receipt) is required.
Please note: For hygiene reasons, we cannot accept returns of opened or used hair care and beauty products unless the product is defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact us via email at [[email protected]] within 14 days of receiving your order. Include your order number, reason for the return, and a photo if the product is defective or damaged.
- We will respond within 2 business days with further instructions on how to proceed with your return.
3. Return Shipping
- For Defective or Incorrect Items: If your product is defective, damaged, or you received the wrong item, Maravilha Zeauty will cover the cost of return shipping. We will provide you with a prepaid return label.
- For Non-Defective Items: If you are returning a product for any reason other than a defect (e.g., change of mind), you will be responsible for covering the cost of return shipping. You may use any reliable shipping method to return the item.
Important: We recommend using a tracked shipping service to ensure your return is safely delivered. We are not responsible for lost or undelivered returns.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return meets our policy conditions, we will issue a refund to your original payment method.
- Refund Processing Time: Refunds typically take 5-10 business days to process once the return has been approved.
- Shipping Costs: Original shipping costs (if any) are non-refundable, unless the return is due to a defective or incorrect item.
5. Exchanges
If you wish to exchange a product (for example, for a different item), please follow the return process to initiate the return and place a new order for the desired product. We do not offer direct exchanges.
6. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Opened or used products (for hygiene reasons, unless defective or damaged).
- Gift cards or promotional items.
- Products that are not in their original condition or missing parts for reasons not due to our error.
7. Damaged or Defective Products
If you receive a damaged or defective product, please email us at [[email protected]] within 7 days of delivery with a description of the issue and, if possible, a photo of the damaged or defective item. We will work quickly to resolve the issue, either by offering a replacement or a full refund, including shipping costs.
8. Return Conditions Summary
- Return window: 14 days from delivery.
- Condition: Unused, unopened, and in original packaging.
- Proof of purchase: Required.
- Shipping costs: Covered by Maravilha Zeauty if the product is defective, otherwise paid by the customer.
9. Contact Information for Returns and Support
If you have any questions about our Refunds and Returns Policy, or need assistance with a return, feel free to contact us at:
- Email: [[email protected]]
- Address: Casablanca, Morocco
We are here to help and will respond to all inquiries within 2 business days.
By making a purchase from Maravilha Zeauty, you agree to this Refunds and Returns Policy.